Return procedure

The return policy on Ali city website lasts 48 hours starting from the day the product is delivered to you. So if you have received the product on 10th of October, you are allowed to a return request by the end of 12th of October.

To be eligible for a return, your item have to be unused and in the same condition that you received it. Don’t forget that you must not change the original packaging. If you see your parcel is damaged due to postal errors, it would not be rational if you take it. You have to return it to the postman and refuse to receive it.

If you are going to return your product that you have bought from Ali city online store, you must send a message to our support group, make a call with this number ….. or send an e-mail to this address ….. and explain why you are willing to return the object. To complete your request, it is necessary to have the proof of your purchasing such as a receipt.

Refund procedure

When Ali city support group confirmed your return is unimpeded, after 3 business days you will get a callback as a message or an e-mail including the conditions of refunding.

Please kindly note that 20%of the product total sale amount will be deducted from your refund due to processing fees.