Who we are
Our website address is: http://alicity.com.au/new.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
The return policy on Ali city website lasts 48 hours starting from the day the product is delivered to you. So if you have received the product on 10th of October, you are allowed to a return request by the end of 12th of October.
To be eligible for a return, your item have to be unused and in the same condition that you received it. Don’t forget that you must not change the original packaging. If you see your parcel is damaged due to postal errors, it would not be rational if you take it. You have to return it to the postman and refuse to receive it.
If you are going to return your product that you have bought from Ali city online store, you must send a message to our support group, make a call with this number ….. or send an e-mail to this address ….. and explain why you are willing to return the object. To complete your request, it is necessary to have the proof of your purchasing such as a receipt.
When Ali city support group confirmed your return is unimpeded, after 3 business days you will get a callback as a message or an e-mail including the conditions of refunding.
Please kindly note that 20%of the product total sale amount will be deducted from your refund due to processing fees.
You can easily pre-order items on Alicity, allowing you to order currently unavailable or finished items in advance. As soon as you place your order and complete it, we buy your item(s) from Iran and send it to our office in Tehran. It will be shipped to Australia and will be delivered to your address and might take 4-6 business weeks.